EMILY POPPER
TECHNICAL DOCUMENTATION | CONTENT STRATEGY
KNOWLEDGE MANAGEMENT | LEARNING & ENABLEMENT 

Learning Management System (LMS) Example

The Ask 

Drive client activation by providing a centralized knowledge platform for customer education and training. Reduce support tickets and average resolution time by equipping support teams with easily referenced content. Ensure both customers and internal teams remain informed of product updates and new features.

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The Strategy 

Design and deliver a knowledge site with a clean, brand-aligned UI, thoughtful content and an intuitive information architecture, making content easy to find and simple to understand.

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The Result

Increased customer satisfaction and product adoption. Reduced support tickets and resolution times. Faster, more effective support responses.​

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